Frequently Asked Questions

Sure Ham Radio Mail Box

Most common questions

Yes! Per the FCC, Ham Radio Operators are allowed to use their home address, Private Mailboxes, P.O. Boxes, their work address, etc. as long as its a United States physical address.

A P.O. Box is only available from the United States Postal Service and gives you a number, not a real street address address.

The USPS is the only shipping carrier authorized to deliver to PO Boxes located within Post Offices and won’t accept deliveries from UPS, FedEx, etc.

Additionally, they don’t offer services such as mail scanning, letter disposal, etc.

In order to start receiving mail to your HamVault mailbox the US Postal Service requires that your identity be verified. This is to prevent financial fraud, terroism etc.

We utilize the Veriff (KYC) Know Your Customer API for all identity verification. This service is utilized by some of the largest financial companies in the world for identity verification. All of our USPS identity verifications are provided free of charge to our customers.

In the event that you want any piece(s) of physical mail forwarded to your home address you will be responsible for the postage fees. Reach out to support@hamvault.com to arrange for this service.

A: Yes, you can have physical mail forwarded to your home address. Simply reach out to support@hamvault.com and they will assist you with the forwarding process. However, please note that you will be responsible for paying the postage fees associated with forwarding your mail.

Yes! You can receive truly unlimited mail to your mailbox. This includes unlimited scanning of the outside and inside of your mail, shredding of junk mail, and any mail that you don’t request to have forwarded to your home after 30 days.

Note: We do not accept packages on your behalf and will indicate for it to be returned to sender.

No. We are unable to accept packages at this time. If for some reason a package is shipped to your HamVault mailbox we will reject it and have it returned back to the sender.

Yes! Unlike a traditional P.O. Box this is a real street address that is acceptable to the FCC as a physical US Mailing address for your Amateur Radio License registration.

The United States Postal Services requires all Commercial Mail Receiving Agencies to verify its mailbox holders’ identity through two forms of identification. One of these forms of identification must be a primary ID with a photo, and a secondary ID with your home address.

The forms of identification may be be a Federal U.S. Government I.D., state, or tribal-issued.

Examples of acceptable identifications are:

  • State-issued driver’s license
  • Non-driver’s identification card
  • U.S. Armed Forces card
  • A uniformed service ID card
  • U.S. permanent resident or other identification card issued by U.S. Citizenship and Immigration Services
  • U.S. certificate of citizenship or naturalization
  • An identification card issued by a federally or state-recognized tribal nation (tribal identification card
  • Passport – This includes a U.S. passport, U.S. passport card, or foreign passport.

Acceptable forms of a Secondary Identification Card

  • Lease,
  • Mortgage, or
  • Deed of trust.
  • Voter Registration Card
  • Vehicle Registration Card
  • Home Insurance Policy
  • Vehicle Insurance Policy
  • Utility bill
  • Form I-94, Arrival, and Departure Record

Billing questions

We understand that sometimes plans change, and you may need to cancel your private mailbox subscription with HamVault. No worries, we’ve got you covered!

You can cancel your subscription with us at anytime, and the billing for the subscription will end upon the start of the next billing cycle. 

Please note that you will be responsible for updating your address wherever it has been used, such as on your FCC ULS registration, utility bills, or any other accounts that may be associated with your private mailbox address.

Even after cancellation, HamVault powered by IncFile, will continue receiving any mail forwarded to your private mailbox address per CMRA guidelines   set forth by the United States Postal Service.

If you wish to receive any mail that has been received after subscription has expired, simply contact our friendly customer service team to organize payment for forwarding of this mail.

Please note that any mail received after your subscription has expired for more than 6 months will be shredded. 

At Hamvault, we strive to provide the best service possible, and we want your experience to be smooth and hassle-free, even if you need to cancel your subscription. 

If you have any questions about our cancellation policy, or would like to cancel a current subscription, please don’t hesitate to reach out to us.

Other questions

That’s totally okay! Just let us know before 30 days and we will dispose of it FREE of charge. All documents, letters, etc. are shredded by our bank grade paper shredders. 

No. Due to security reasons we are unable to allow anyone to visit any of our facilities. If you’d like us to forward the physical copies of your mail please email us at support@hamvault.com to arrange for which mail you’d like sent to your home.

Check out the official United States Postal Services step-by-step guide here

  • If you’re a ham radio operator who wishes to change the address listed on the FCC’s website, simply navigate to the Universal Licensing System. For a 2 min step-by-step guide on how to change your address see our article here.

Yes, all of our facilities utilize commercial security & fire alarms. We also utilize industry standard procedures for protecting your digital identity and payment transactions through best in-class encryption.

The FCC lists the following information about all Ham Radio Operators on their website:

  • Your Full Legal Name
  • Your Registered Address
  • Your Call Sign
  • Your License Class, etc.

The FCC’s Universal Licensing System (ULS) is a web-based search for wireless licensing and research. This is the database that is made available to the public for anyone to search for Ham Radio Operators.

The chances of the FCC mailing you are very low, but not zero. Per the Rules & Report 20-126 the FCC intends to shift all critical and transactional communications to digital. This means that Ham Radio Operators must have a valid email address on file in addition to their US mailing address.

However, The FCC made it clear that they intend to keep the physical mailing address for Ham Radio Operators as a requirement for the foreseeable future.

Yes! HamVault will send you full color images of the outside & inside of your mail. Now you can read your mail from anywhere in the world from the convenience of your phone, computer, or tablet. We also store these color images of your mail, free of charge, for the life of your private mailbox subscription.

At HamVault we pride ourselves on customer service. If you have any questions, comments, concerns, or just want to hey, feel free to email us at support@hamvault.com OR call us Monday thru Saturday from 8 AM – 5 PM PST except for USPS designated holidays. at (307) 218-3019

Yes! We have partnered with OneTreePlanted.org to plant a tree for every HamVault mailbox. This is our way of giving back to the earth and community to help combat climate change and the millions of trees used for junk mail.

Our friendly customer success team is here to assist you Monday thru Saturday from 8 AM – 5 PM PST except for USPS designated holidays.

You can have bills, statements, etc sent your private mailbox. As long as its not a physical package you can have it sent to your HamVault mailbox!